Crisis Averted: Kudos for GMT Travel Agents During Pandemic
23rd April 2020
In an unprecedented era, many travel management companies are occupied by cancellations, rebooking’s and educating clients on the current global travel restrictions, all while preparing for the industry to bounce back.
Amidst the chaos, GMT has maintained momentum and has proven to be a company to lean on 24/7; consistently caring, collaborating and committing to deliver.
Below are just a few of the many client testimonials GMT has received over the span of the COVID-19 pandemic demonstrating the resiliency, dependency and professionalism of our in-house team of marine travel agent experts:
Fugro contacted GMT with an urgent request to arrange repatriation flights for 6 crew from Cote d’Ivoire to Paris. Due to COVID-19 restrictions, flights on most airlines were being cancelled as soon as they were booked. GMT worked quickly to ensure seats were available so that the colleagues could travel together, returning safely before travel was restricted even further. The request was received over the weekend. Several teams from Glasgow and Manila GMT & Finance pulled together to get the new account set-up in time so the transaction could be processed.
“All, after a very interesting week-end we have now finally managed to get on the right flights. Hendriette – I am impressed by the service of GMT.”
Marc Kebbel, Managing Director, Fugro Germany Marine
“A MASSIVE thank you from everyone aboard Silver Cloud for all the hard work you all put in over the past several days! We have disembarked the last guests and the authorities have asked us to sail tonight with all crew aboard.
The Expedition Team wanted to say a huge thank you for all your hard work. So we took this group shot today attempting to spell out the word “Thanks” – somehow the S was left off, but you get the idea!
All the best to you all and let’s hope our next disembarkation is not so hectic. Big hugs from your #1 fans on Silver Cloud.
Be well and stay well,”
Kit van Wagner | Director Expedition Training and Staff Development Silversea Cruises
“I would just like to say THANK YOU to all of you in making possible to get our crew from Silver Spirit back home to be reunited with their families. You all did amazing job and it is a real pleasure to work with all of you.”
Marin Drlje, Coordinator Fleet HR & Crewing Silversea Cruises
“I know you guys are super busy and I really appreciate all of the help and support you have offered me. During this crisis, I have had the opportunity to see how other air consolidators operate, and I can safely say that GMT is THE BEST. I’m not sure it would be possible to give you so much more of my air business since you already have the vast majority, but if possible, I will!
I have worked with Gerda, Jessica, Vince, Angela, and Michelle, and they are all super helpful. And the cruise/tour rates that you have are fantastic! Especially now, as things change by the day, it gets a little complicated, but everyone has been great.”
Stephanie Goldberg-Glazer, Live Well, Travel Often
“Thanks, Gerda. I am sure you are as busy and overwhelmed as I am. I truly appreciate you and GMT during this time. I am ALWAYS telling the Cruise Planners Agents that GMT is always my “go-to” for flights!! Hopefully we will all be standing and in business when this is all over!!!
I have only booked my air with GMT. They have had superior Customer Service! Quick to respond with clear and accurate information. Never on hold; never waiting days for a response; most answers within 24-hours if not less. Instead of not booking air, I believe booking air with the right consolidator is vital to business and less stress with air issues.”
Barb Cline, Cruise Planners
“Give a HUGE THANK YOU to Kimberly. She assisted our daughter’s mother-in-law and her sister get out of South Africa. It was such a close call and we are forever grateful to GMT and Kimberly who stayed on the phone with her to make sure the reservations were confirmed. South Africa – UK – LAX. Yay Kimberly!”
Teresa, Team MARAMA & FLYER
“The Apostleship of the Sea of the United States of America has worked with GMT for several years, flying our Cruise Ship Priests to meet their ships. During this time of pandemic their staff was absolutely fabulous and worked quickly to help get each of our priests home. In addition, when we began receiving the emails from GMT regarding flights available for crew repatriation, we realized that GMT was working to find a way to make Crew Change HAPPEN! With so many seafarers around the world stuck onboard, or stuck at home, unable to work, it was heartening to see GMT working hard, rather than throwing up their hands. Thank you GMT for caring for the thousands of seafarers who need crew change. We salute you and support your efforts!”
Doreen M. Badeaux, Secretary General, Apostleship of the Sea of the United States of America
I cannot say enough great things about the service I have received from GMT Cruiselink (Global Marine Travel). Gerda Puente has been extremely fast to respond with good information and assistance whenever I have send her an email. She has also worked hard to get waivers from airlines for refunds when she could have told me “it cannot be done.”
This vendor is truly an outstanding partner that is a prime example of the good things a great vendor and business partner can do. I know there are others that do good work, and I have used them with mixed results. GMT and Gerda have simply stood out in a crowd as if they were a true part of my franchise.
Steve Coopersmith, Land & Cruise Specialist, Cruise Planners
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