- What personally identifiable information is collected from you through the web site, how it is used and with whom it may be shared.
- What choices are available to you regarding the use of your data.
- The security procedures in place to protect the misuse of your information.
- How you can correct any inaccuracies in the information.
Information Collection, Use, and Sharing
We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.
We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.
Your Access to and Control Over Information
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:
- See what data we have about you, if any.
- Change/correct any data we have about you.
- Have us delete any data we have about you.
- Express any concern you have about our use of your data.
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.
Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for “https” at the beginning of the address of the web page.
While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.
Fair Processing & Privacy Statement
This Fair Processing and Privacy statement (Known as the “Statement”) is written in accordance with the EU General Data Protection Regulation (GDPR) that takes effect from May 2018.
The statement establishes how ISSGMT uses the information we collect about all users and customers (known as "you") for the travel management services we provide (known as the "Service"). Please read them carefully before using the service. By using or accessing this service, you acknowledge your acceptance of this statement. Without such an acknowledgement, you may not use this service.
Accessing or using the service confirms your agreement to be legally bound by the statement and acknowledge that ISS Global Marine Travel ("ISSGMT") is the owner and operator of this service. ISSGMT reserves the right to amend or vary this statement and any of the contents of this Service from time to time in its sole discretion. Amendments or variations will take effect when posted on this service. This statement, as amended or varied from time to time, applies to all your interactions with the Service both now and in the future.
In order for ISSGMT to fulfil legal, contractual, and business responsibilities, it will collect, hold and process certain pieces of information. Where this information is considered ‘personal data’, that is information that identifies you such as your name and address, then we will comply with the relevant legal and regulatory that apply to personal data such as the EU General Data Protection Regulation. (GDPR)
Where this involves sensitive personal data, information about you of a private nature such as the state of your health, then there will be additional requirements imposed
ISSGMT is committed to protecting your privacy. This statement explains how we use the information we collect about you, how you can instruct us about the use of that information and procedures that we have in place to safeguard your privacy.
We use the information we collect about you to help efficiently administer the service. We take privacy seriously and endeavor to be as open as possible in terms of how your information is used.
What we need
ISS Global Marine Travel ("ISSGMT") will be considered the “Data Controller” of the personal data you provide to us. ISSGMT’s registered address is;
Suite 320, 1800 SE 10 Avenue, Fort Lauderdale, Florida 33316, USA.
We may collect and process information that you provide by submitting this (In soft or hard copy) to our operations teams globally.
This information may include but is not limited to your Name, Passport Information, Email Contact, Address, Airline/Car/Hotel Loyalty Membership Schemes.
We treat all such data as personal data for the purposes of legislation.
If you visit ISSGMT websites, further information may be collected and these will have their own additional Statements.
Why we need it
We need the details of named individuals for the purpose of booking travel arrangements.
We may use information about you in the following ways:
- For creation of the PNR (Passenger Name Record on our reservations systems)
- For securing Air, Hotel or Car inventory.
- For creation of traveler profile on our systems for repeat booking.
We may give your personal data to third parties where:
- This is legally required for visa and immigration purposes such as APIS (Advance Passenger Information Service)
- There is a need to create a record on third party hosted reservation systems
We will not sell or pass your personal data to a third party for the purposes of direct marketing.
What we do with it
All personal data is processed by ISSGMT staff for the purposes above and is located on information technology systems owned and operated by ISSGMT, or that of verified third parties. All information you provide to us is stored on our secure servers.
Non-ISSGMT employed third parties do not have access to your personal data unless the law or a contractual agreement allows them to do so.
ISSGMT staff, our agents, and sub-contractors will use your data to communicate with you on any matter relating to the provision of the services in general use this information. We also use the information we collect to notify you about important changes to the Service and new ISSGMT services.
In the event that our business is sold or integrated with another business your details may be disclosed to our advisers and any prospective purchasers' advisers and will be passed on to the new owners of the business.
ISSGMT does not sell / trade or rent your personal information to others. ISSGMT may provide aggregate statistics about our customers; sales, traffic patterns and related site information to reputable third parties, but these statistics will include no personally identifying information. Please note, however, that ISSGMT may be required to disclose your personal information to third parties because of a court order or pursuant to a statutory or governmental order or decree or to comply with any search warrant or similar presented to ISSGMT by any to law enforcement or government officer.
Unfortunately, the transmission of information via the internet or email is not completely secure and although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted over the internet to our site or by email; any transmission is at your own risk.
Once we have received your information, we will use all necessary procedures and security measures to try to prevent unauthorized access, loss, disclosure, or amendment. All personal data collected is subjected to an Information Security and Data Protection regime which is in place to oversee the effective and secure processing of your personal data.
More information on the policies underpin this regime can be found on our corporate website – www.ISS-Shipping.com
How long we keep personal data
We will retain your basic personal data on our systems until you notify us that you no longer wish us to do so.
Your information which we use for general correspondence, updates on alternative services and marketing purposes will be retained until you notify us that you no longer wish to receive this information or we deem it no longer necessary to continue to hold whichever is sooner.
You can find more information on data retention in our Data Protection statement on our corporate website – www.ISS-Shipping.com
By submitting your information as per the relevant process, you consent to the collection and use of that information by ISSGMT as set out in this Statement. If we decide to change our Statement, we will post those changes on this page so that you are always aware of what information we collect, how we use it and under what circumstances we disclose it. We will also e-mail you should we make any changes so that you may consent to our use of your information in that way. Continued use of the service will signify that you agree to any such changes.
What are your rights?
You have the right to see what data we hold about you.
This includes a description of the data processed, the purposes of processing, and any recipients to whom we have disclosed the data.
To exercise this right, you must make a subject access request in writing, stating the information you require, to: Data.Protection@ISS-Shipping.com
We may contact you to verify your identity or to clarify the precise information you require before processing your request, and will answer your request within 30 calendar days.
You have the right to ask us not to process your personal data.
We will not pass your information to third parties for direct marketing purposes.
You have the right to correct your personal data at any time.
If at any point you believe that the information that we process on you is incorrect, you can request to see this information and have it corrected / deleted.
Please contact: Data.Protection@ISS-Shipping.com
You have the right to prevent any unwarranted processing likely to cause damage or distress.
If you feel that this situation has arisen or may arise, please contact:
Please note that this will not include processing where a legal obligation for us to process the information exists.
Transfer of personal data outside the European Economic Area
Because the Internet is global, as is ISSGMT's business, the information you provide may be transferred to countries outside the European Economic Area that do not have similar data protection legislation during use, as set out in this Statement. However, we have taken the steps outlined above to try to improve the security of your information. By submitting your information to us, you consent to these transfers.
We will not actively transfer your personal data out of the European Economic Area without ensuring the protection of that your rights and freedoms as a data subject.
Please send any objections, complaints, concerns, requests for further information, requests for copies of your person al data, and / or application of the Rights of the Individual via email to Data.Protection@ISS-Shipping.com
If you are not satisfied with our response or believe we are processing your personal data in a manner not in accordance with relevant legislation, you can complain to the Information Commissioner’s Office (ICO) - www.ICO.org.uk
We are committed to protecting your privacy. We use the information we collect on the site to enhance you overall ISSGMT experience. We do not sell / trade or rent your personal information to others. If you do not want to receive any communication from us, please unsubscribe from our correspondence.
Tell us what you think
ISSGMT welcomes your questions and comments about data protection and privacy via e-mail to Data.Protection@ISS-Shipping.com